Run your operations (BX)
Invoices, orders, inventory, and automation — the back office that runs itself.
Invoices & orders from chat
- Upload your product catalog as an artifact.
- A customer says "I want to order 3 bags of cement" on WhatsApp or web chat.
- The Copilot detects order intent, creates the order, and sends a confirmation on the same channel.
- Generate an invoice by asking: "Invoice Kwezan Trading for today's order."
Inventory awareness
- Keep stock levels in an uploaded sheet or connected catalog.
- The Copilot answers availability questions from this data and flags low-stock items in conversation summaries.
Automation with n8n
Kinetic runs n8n workflow automation under the hood with 400+ connectors. Typical automations:
| Automation | Trigger → Action |
|---|---|
| Daily summary | Schedule → send yesterday's orders and conversations to WhatsApp. |
| Payment reminders | Overdue invoice detected → reminder message before you chase it. |
| Order confirmations | Order created → confirmation sent automatically. |
| Follow-ups | Customer silent 7 days → polite check-in drafted for approval. |
Running an automation safely
- Open the operations view and find the automation card.
- Press Run. The button shows a spinner while the workflow executes.
- You always get a visible result: a success toast, or a clear error with what went wrong. Silent failures are treated as defects.
WhatsApp catalog & chat-to-order checkout
- Build your product catalog in the portal — names, prices, categories — or seed it from an uploaded price list.
- The Copilot shows catalog products to customers right inside WhatsApp, Telegram, and web chat.
- A customer can order straight from the conversation. Chat-to-order checkout turns "I'll take two" into a real order with a confirmation message — no forms, no separate store.
Ecommerce sync & POS/retail
- Connect your online store and keep products in sync both ways; every sync is logged so you can see what changed and when.
- Store webhooks push order updates into Kinetic automatically.
- Retail counter sales roll up alongside chat orders — the daily sales summary combines POS and chat orders in one view.
Landed-cost intelligence
Before you import stock, ask for a landed-cost estimate. The platform calculates shipment landed cost (freight, duties, and fees from your jurisdiction config), checks exchange rates before you commit, and shows your margin per item — so pricing decisions are made with real numbers.
Pair BX with
CX so orders taken in
chat flow straight into invoices and confirmations without copy-paste.