Learn Kinetic
Kinetic is a business automation platform for Zambian SMEs. You talk to your Copilot on WhatsApp, Telegram, or the web. It finds customers and partners, replies to customer questions, tracks compliance, manages invoices, and gives you business intelligence — while your customers reach you on an embeddable website chat.
This documentation is structured as a course. Take it in order for a complete tour, or jump straight to what you need today.
Your learning path
Create your Business Centre account, finish Copilot onboarding, and connect WhatsApp.
Chapter 2Core conceptsTenants, verticals, the Copilot, artifacts, units, and the three dashboards.
Chapter 3Using your CopilotPrompts that work, approvals, drafts, and what the Copilot can and cannot do.
Chapter 4Channels setupConnect WhatsApp, Telegram, web chat, USSD, SMS, and email.
Chapter 5Units & billingHow units work, checking your balance, topping up, and low-balance alerts.
Chapter 6Troubleshooting & FAQFix common problems fast and find answers to frequent questions.
Vertical guides
Answer customers 24/7, escalate to humans, and manage everything from one inbox.
LGFind customersDiscover, score, and contact businesses that match your ideal customer.
BIKnow your marketTrack competitors, prices, trends, and weekly market briefs.
LCStay compliantFiling deadlines, reminders, and audit-ready records for Zambian requirements.
BXRun your operationsInvoices, orders, inventory, and n8n workflow automation.