Channels setup
Connect the places where your customers already talk.
Supported channels
| Channel | Setup method | Best for |
|---|---|---|
| QR-code pairing (gateway) or WhatsApp Cloud API | The default channel in Zambia; richest features. | |
| Telegram | Create a bot with BotFather, paste the token | Customers and teams already on Telegram. |
| Web chat | Embed the chat widget on your website | Visitors of your own site. See the developer docs. |
| USSD | Enabled per tenant; works on basic phones | Reach customers without smartphones or data. |
| SMS | Enabled per tenant | Short alerts: reminders, confirmations. |
| Connect an SMTP account | Formal documents: proposals, invoices. |
Connect WhatsApp by QR pairing
- In the Business Centre open Verticals → Channels.
- Select WhatsApp. A QR code appears.
- On your phone open WhatsApp → Settings → Linked devices → Link a device, and scan the code.
- Wait for the status dot to turn online, then send yourself a test message.
Keep the linked phone on and connected. If
WhatsApp logs the device out, re-scan the QR from the same panel.
Connect Telegram
- In Telegram, message @BotFather and run
/newbot. Keep the token private. - In the Business Centre open Verticals → Channels → Telegram and paste the bot token.
- Send any message to your new bot — it should reply and the thread should appear in your Inbox.
How messages reach one inbox
Every inbound message — whatever its channel — lands in
/portal/inbox tagged with its channel. The Copilot answers
routine questions automatically where you enabled it; anything it cannot
answer confidently is marked Needs you.
Channel etiquette that protects your number
- Outbound outreach is rate-limited with automatic spacing between sends to prevent WhatsApp bans.
- Recipients who opt out are excluded from further outreach.
- You can pause all AI outreach to any contact from the Inbox context panel.